Anna Harrison
Anna is a passionate believer in Customer Management as a business philosophy and is highly focused on assisting client companies in their pursuit of competitive advantage and increased business success driven by customer-centricity. She specialises in the development and practical implementation of exceptional customer service experiences. Her skills have been developed and honed by years of experience working on interesting and challenging assignments.
Prior to moving into the area of international management development in 2001, Anna Harrison spent several years as the Director of the Siemens Global Leadership Centre, a conference facility near Munich, Germany for the company’s senior managers. Under her leadership and supported by employees encompassing 15 nationalities, the Centre evolved into the conference destination of choice within Siemens and for a select handful of external partners, known for its high quality and tireless pursuit of customer service excellence.
Fotos von Tommy Lösch, www.foto-black-box.de
In 2001, Anna moved to the United States, where she established and built up the North American leadership development activities for Siemens Management Learning, one of the most comprehensive and successful programs in the global executive education arena with programs in more than sixty countries. In addition to North America, Anna was latterly responsible for Siemens Management Learning’s Asia Pacific activities.
Anna founded ServiceTraction in 2006. She is a certified consultant in a number of customer service related instruments and simulations including CMAT™ Customer Management, Organizational Diagnostics (Organizational Culture Inventory, etc.) and Promises, Promises™.
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