The right person for the right role

Even in this service age, a positive service experience, where the service provider was effective, enthusiastic and clearly suited to his/her position, can still seem the exception. All too often, customers encounter people employed in service positions, who are clearly and completely unsuited to their role.

The Birkman® Service Employee Profile is based on solid data and—used in combination with other selection criteria—will enhance the viability of the recruitment of service managers and employees with high levels of motivation, customer-orientation and effectiveness. It allows you to verify information obtained in interviews and gain a more complete picture of the potential hire and how well they might fit in your organisation. With the Birkman®, you have a powerful tool for gaining the information you need to select the best employees for your team.